Questions?
Straight answers on orders, shipping, returns and the gear.
Orders
5 questionsHow do I place an order?
Pick your gear, add it to your cart and check out. You’ll get an order confirmation email right away with your order details.
What payment methods do you accept?
Major credit and debit cards, plus the express payment options shown at checkout. Payments are processed securely through Shopify.
Do I need an account to order?
No. You can check out as a guest. An account just makes it quicker to track orders and check out next time.
Can I change or cancel my order?
Orders go to production quickly, so email us right away at Support@lifebloomers.info. If it hasn’t shipped yet, we’ll do our best to change or cancel it.
I entered the wrong address. What now?
Email us as soon as possible. If your order hasn’t shipped, we’ll update the address.
Shipping
5 questionsHow long does shipping take?
Everything is made to order and shipped direct. Orders ship in 1 to 2 days and arrive in 8 to 15 days.
Why does delivery take 8 to 15 days?
We don’t pay for a warehouse full of stock and pass that cost on to you. Your order is made and shipped direct, which takes a few extra days.
How much does shipping cost?
Standard shipping is free on every order, with no minimum. Priority Shipping is available at checkout if you want it faster.
Will I get a tracking number?
Yes. Once your order ships, you’ll get an email with tracking so you can follow it to your door.
Do you ship internationally?
Yes, to many countries. International shipping options and rates are shown at checkout.
Returns
6 questionsWhat’s your return policy?
You get 30 days from delivery to put your gear through real sessions. If it doesn’t earn its spot in your bag, send it back for a full refund. It doesn’t need to be unused, and discounted and bundle items are covered too.
How do I start a return?
Email Support@lifebloomers.info with your order number. We’ll reply within 24 to 48 hours with a free prepaid return label and instructions.
Who pays for return shipping?
We do. Every approved return gets a free prepaid label.
When will I get my refund?
Once your return is approved, the refund goes back to your original payment method within 10 business days. Your bank may take a few extra days to post it.
What if my order arrives damaged or wrong?
Contact us right away with your order number and a photo. We’ll make it right.
Can I return The Session Playbook?
No. Digital products, like The Session Playbook, are final sale.
Products
5 questionsWhich product should I start with?
The Carry. It solves the most friction, and adding it to your order makes the MagDock, Halo and CryoTowel 20% off.
Will the magnets work at my gym?
They lock to steel. Most racks, cable towers and plate-loaded frames are steel. Thick powder coat weakens the hold, and aluminum or plastic won’t hold them at all.
Will the MagDock fit my phone?
It fits phones from 4 to 6.8 inches. The spring clamp grips the edges, so it doesn’t need MagSafe.
How bright is the Halo?
It has 7 light modes, including warm, cool and red, with up to 500 lumens and up to 8 hours per charge over USB-C.
Is the CryoTowel machine washable?
Yes. It comes in 9 colors and packs into its own EVA case after your session.
Discounts
5 questionsHow does the 20% off work?
Add a HydraCore Carry to your order and the MagDock, Halo and CryoTowel each drop 20% automatically at checkout.
Are there multi-buy savings?
Yes. CryoTowel: buy 2 save $5, buy 3 save $12, buy 4 save $20. MagDock: buy 2 save $13, buy 3 save $28, buy 4 save $44. They apply automatically at checkout.
How do I get The Session Playbook free?
Order any HydraCore product and the download link comes in your order confirmation email. You don’t need to add it to your cart.
I didn’t get my Playbook email.
Check your spam or promotions folder first. Still nothing? Email Support@lifebloomers.info with your order number and we’ll send it.
Can I use a discount code too?
Enter it at checkout. Your total shows exactly which discounts apply before you pay.
No questions match that search. Try another word, or email us below.
Real people.
No bots, no canned scripts. We read every message and reply within 24 to 48 hours.